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Responsible banking and retail clients

Source: Interim Report 2010, chapter Domestic retail banking, page 16

Rabobank has identified four themes in relation to responsible, sustainable banking, and these continued to form the starting point for the ongoing development of services in 2010.

Energy saving in corporate services

Source: Interim Report 2010, chapter Domestic retail banking, page 17

A number of local Rabobanks, working together with Energiecentrum MKB and Agentschap NL, launched a project to encourage corporate clients to save energy.

Introducing sustainability to value chains and sectors

Source: Interim Report 2010, chapter Wholesale banking and international retail banking, page 21

In order to make the value chains in twelve sectors more sustainable, policy was formulated in the first half of 2010 to serve as a guideline for clients’ contacts regarding sustainability.

Leasing

Source: Interim Report 2010, chapter Leasing, page 28

Margin improvements and recovery of second-hand car market. Loan portfolio up 6% to EUR 25.6 billion. Net profit up EUR 54 million to EUR 101 million.

Working together towards a sustainable future

Source: Interim Report 2010, chapter Working together towards a sustainable future, page 40

Rabobank Group wants to make an economic, social and ecological contribution to building a sustainable society.

Main CSR themes

Source: Interim Report 2010, chapter Working together towards a sustainable future, page 41

Pursuing a sound CSR policy is a strategic choice for Rabobank Group.

Promoting efficient use of natural resources in financial services

Source: Interim Report 2010, chapter Working together towards a sustainable future, page 42

During the first six months of 2010, further work was done on developing a quantitative method that enables the resource efficiency of clients to be taken into consideration in lending and investment decisions.

Reducing environmental impact of our own business processes

Source: Interim Report 2010, chapter Working together towards a sustainable future, page 42

Rabobank strives to promote sustainability and the efficient use of renewable energy in its own business processes too.

Further integration of CSR

Source: Report 2009, chapter Leasing, page 39

De Lage Landen has four spearheads in the ongoing integration of CRS in its core business: responsible business practices, sustainable innovations, community involvement, and sustainable and energy-efficient operations.

Key performance indicators

Source: Report 2009, chapter Working together towards a sustainable future, page 83

The Annual Sustainability Report 2008 formulated ten key performance indicators (KPIs) for the four central CSR themes.

Further integration of CSR

De Lage Landen has four spearheads in the ongoing integration of CRS in its core business: responsible business practices, sustainable innovations, community involvement, and sustainable and energy-efficient operations. De Lage Landen is in the process of revising its code of conduct. Since March 2009, De Lage Landen has its
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