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Rabobank Annual Reports 2009

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Many local Rabobanks getting to grips with Rabobank Vision 2010

Source: Report 2009, chapter Domestic retail banking, page 18

Rabobank’s primary objective is to help members and customers achieve their ambitions. Rabobank 2010 offers options for innovating and improving customer service while cutting costs.

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Rabobank bolsters position in corporate and mortgage markets

Source: Report 2009, chapter Domestic retail banking, page 18

Rabobank Group holds a leading position in a large number of sectors of the Dutch financial services market.

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Focus on delivering customer value

Source: Report 2009, chapter Domestic retail banking, page 19

Rabobank’s central focus has always been to deliver customer value.

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Virtual channels gaining importance in customer relations

Source: Report 2009, chapter Domestic retail banking, page 19

The local Rabobanks in the Netherlands are Rabobank Group’s core business.

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Rabobank, the business bank in the Netherlands

Source: Report 2009, chapter Domestic retail banking, page 19

2009 was a challenging year for the Dutch corporate sector, causing some businesses to experience financial problems.

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Rabobank, the knowledge bank for Dutch industry

Source: Report 2009, chapter Domestic retail banking, page 20

In terms of its knowledge of the various SME sectors, Rabobank may be called unique.

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Rabobank’s close ties with the food and agri sector

Source: Report 2009, chapter Domestic retail banking, page 20

The food and agri sector has traditionally been an important customer base of the local Rabobanks, which give agricultural entrepreneurs the best possible service, with tailored financial services and knowledge products.

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New sustainable and service-oriented products and services

Source: Report 2009, chapter Domestic retail banking, page 20

Rabobank Group took several initiatives in retail banking in 2009 to increase economic participation, social cohesion and solidarity, one of which was to continue the partnership with SeniorWeb.

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Lower residential utility bills

Source: Report 2009, chapter Domestic retail banking, page 20

Rabobank wants to encourage consumers to lower their housing costs via existing mortgage products, for instance by promoting energy-efficient living.

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Developments in mortgage products

Source: Report 2009, chapter Domestic retail banking, page 21

The RaboOpbouwHypotheek (build-up mortgage) has offered a tax-efficient savings facility for mortgage repayments since 2008.

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Many local Rabobanks getting to grips with Rabobank Vision 2010

Rabobank’s primary objective is to help members and customers achieve their ambitions. Rabobank 2010 offers options for innovating and improving customer service while cutting costs. Local Rabobanks can put this vision into practice by implementing a number of programmes, including Processes & Monitoring. Working through
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