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Report profile
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3.1
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Reporting period (e.g., fiscal/calendar year) for information provided.
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72
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Reporting principles |
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3.2
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Date of most recent previous report.
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72
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Reporting principles |
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3.3
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Reporting cycle (annual, biennial, etc.).
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72
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Reporting principles |
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3.4
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Contact point for questions regarding the report or its contents.
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76
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Contact |
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Report scope and boundary
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3.5
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Process for defining report content.
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72-74, 8-11, 17-20
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Reporting principles,CSR strategy and policy, A dialogue with our stakeholders |
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3.6/ 3.7
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Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).
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73-74
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Reporting principles |
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3.8
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Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.
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72-74
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Reporting principles |
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3.9
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Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.
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74
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Reporting principles |
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3.10
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Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement.
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72-74
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Reporting principles |
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3.11
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Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.
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72-74
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Reporting principles |
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GRI content index
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3.12
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Contents.
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61-71
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GRI indicators |
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Assurance
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3.13
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Policy and current practice with regard to seeking external assurance for the report.
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75
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Assurance report |
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Governance
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4.1
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Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.
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15, AR: 13-14, 78-79
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CSR and governance |
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4.2
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Indicate whether the Chair of the highest governance body is also an executive officer.
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15, AR: 78-79
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CSR and governance |
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4.3
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For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.
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4.4
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Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.
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15
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CSR and governance |
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4.5
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Linkage between compensation for members of the highest governance body, senior managers, and executives, and the organization’s performance.
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15, 45, 48
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CSR and governance |
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4.6
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Processes in place for the highest governance body to ensure conflicts of interest are avoided.
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15
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CSR and governance |
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4.7
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Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on CSR topics.
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15
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CSR and governance |
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4.8
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Internally developed statements of mission or values, codes of conduct, and principles relevant to CSR performance and the status of their implementation.
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8-11
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Principles of corporate social responsibility, General service provision principles, Strategic Framework |
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4.9
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Procedures of the highest governance body for overseeing the organization’s identification and management of CSR performance, relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.
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15
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CSR and governance |
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4.10
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Processes for evaluating the highest governance body’s own performance, particularly with respect to CSR performance.
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9-11, 15
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CSR and governance, Focus on key performance indicators |
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Commitments to external initiatives
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4.11
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Explanation of whether and how the precautionary approach or principle is addressed by the organization.
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15, 18-25
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CSR and governance, Ethics Committee: internal benchmark, Socially responsible lending |
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4.12
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Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.
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8, 21-22, 43-44
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General service provision principles, Integrating CSR into our policy, Rabobank and the Millennium Development Goals |
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4.13
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Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization.
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19-20, 24-26, 41
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Introducing sustainability to chains by participating in sector-wide talks, Climate and renewable energy, Other alliances in 2008 |
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Stakeholder engagement
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4.14
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List of stakeholder groups engaged by the organization.
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17-18
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Stakeholders of Rabobank Group, Employees, Customer interest groups |
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4.15
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Basis for identification and selection of stakeholders with whom to engage.
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17-18
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A dialogue with our stakeholders, Government agencies, Civil society organisations |
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4.16
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Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.
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17-18
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Stakeholders of Rabobank Group, Government agencies, Ethics Committee: internal benchmark |
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4.17
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Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns.
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8, 17-20
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Developing Food & Agribusiness Principles, Human rights policy and implementation, Anti-corruption policy |
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Economic performance indicators
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DMA
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Economic aspects.
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9, 11, 33-43 AR: 4-5
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Strategic Framework linked up, Commitment to the community and cooperative dividend, Economic participation and solidarity with foreign countries |
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EC1
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Economic value generated and distributed.
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2-3, 33, 35, 37
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Key figures (2), Commitment to the community and cooperative dividend, Share4More |
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EC2
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Financial implications and other risks and opportunities for the organization’s activities due to climate change.
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9, 14, 20, 23, 24, 26
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Four central CSR themes, Promoting renewable energy, Climate and renewable energy |
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EC3
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Coverage of the organization’s defined benefit plan obligations.
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48
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Rabobank pension fund |
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EC4
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Significant financial assistance received from government.
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EC6
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Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
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59
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Sustainable purchasing |
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EC7
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Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.
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EC8
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Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.
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33, 36-37, 38-41
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Commitment to the community and cooperative dividend, Community sponsoring, Rabobank Foundation globally |
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Environmental performance indicators
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DMA
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Environmental aspects.
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13, 55
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CSR performance in 2008, CSR in our operations |
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EN1
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Total amount of paper consumption (Most relevant material used by Rabobank Group) by weight or volume.
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59
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Paper usage |
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EN3
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Direct energy consumption by primary energy source.
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55, 57
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CO2 emissions caused by operations of Rabobank Group, Use of electricity, gas and water, Graphs electricity and gas use |
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EN4
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Indirect energy consumption by primary source.
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55, 57
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Graphs electricity and gas use |
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EN8
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Total water withdrawal by source.
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56
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Use of electricity, gas and water |
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EN12
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Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.
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9, 14, 19, 20
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Food & Agribusiness Principles, Theme 1: Introducing sustainability to food & agri chains, Introducing sustainability to production chains |
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EN16/ EN17
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Total direct and indirect greenhouse gas emissions by weight.
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55
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CO2 emissions caused by operations of Rabobank Group, Climate-neutral business operations |
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EN22
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Total weight of waste by type and disposal method.
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60
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Waste |
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EN26
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Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.
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55, 56, 57
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CSR in our operations, Improvement in climate footprint, Sustainable building |
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Social performance indicators: labor practices and decent work
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DMA
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Labor practices and decent work.
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13, 44
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CSR performance in 2008, Employees as the key to our success |
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LA1
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Total workforce by employment type, employment contract, and region.
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50, 51, 54
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Key data staff, Number of employees in 2008, Workforce broken down according to Group division in 2006-2008 |
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LA2
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Total number and rate of employee turnover by age group, gender, and region.
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51-52
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Trends in Rabobank Group's workforce, Inflow from and outflow to outside parties |
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LA4
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Percentage of employees covered by collective bargaining agreements.
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46, 53
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Studies into future policy, Inflow from and outflow to outside parties |
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LA5
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Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.
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46
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Studies into future policy |
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LA7
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Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.
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47-48, 53
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Absenteeism due to illness, Absenteeism due to illness |
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LA8
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Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
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47-48
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Integrated health management, Absenteeism due to illness |
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LA10
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Average hours of training per year per employee by employee category.
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52
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Trends in staff costs |
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LA12
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Percentage of employees receiving regular performance and
career development reviews
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46-47, 50
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Key data staff development policy, Group-wide talent development, Continuing education and accreditation of prior learning |
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LA13
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Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
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45-45, 53-54
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Diversity to stimulate enterprise, More women in senior positions, Inflow from and outflow to outside parties |
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LA14
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Ratio of basic salary of men to women by employee category.
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53
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Wage bill |
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Social performance indicators: human rights
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DMA
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Human rights.
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8, 18-20, 59
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General service provision principles, Human rights policy and implementation, Sustainable purchasing |
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HR1
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Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.
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14, 20-23
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Ethics Committee, Integrating CSR into our policy, Asset management and investment |
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HR2
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Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.
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59
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Sustainable purchasing |
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HR4
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Total number of incidents of discrimination and actions taken.
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45
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Diversity to stimulate enterprise |
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HR5/ HR6/ HR7
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Operations identified as having significant risk for incidents of (1) not exercising freedom of association and collective bargaining, (2) child labor, (3) forced or compulsory labor; and measures taken to contribute to the elimination of the incidents.
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21-23
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Integrating CSR into our policy, Asset management and investment |
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Social performance indicators: society
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DMA
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Society.
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15-18, 34, 38
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CSR and governance, Commitment to the communicty and cooperative dividend, Economic participation and solidarity with foreign countries |
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SO1
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Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
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33-34, 38, 39, 42-43
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Rabobank Foundation, A coordinated approach, Rabobank and the Millennium Development Goals |
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SO2
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Percentage and total number of business units analyzed for risks related to corruption.
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SO3
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Percentage of employees trained in organization’s anti-corruption policies and procedures.
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SO4
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Actions taken in response to incidents of corruption.
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13-14, 20, 30-32
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Further embedding of Rabobank Group Code of Conduct, Anti-corruption policy, Real estate fraud |
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SO5
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Public policy positions and participation in public policy development and lobbying.
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17-20
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Government agencies, Social trends and issues, Effect of dialogue on policy and practice |
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SO8
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Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.
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31
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Violations of rules |
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Social performance indicators: product responsibility
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DMA
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Product responsibility.
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15, 28, 30-32
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CSR and governance, Customer service, Duty of care |
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PR3
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Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
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29-31
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Duty of care, Customer information, Review Committee for new products |
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PR5
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Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
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28
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Customer satisfaction |
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PR6
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Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
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29-31
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Duty of care, Advertising Code Committee, Violations of rules |
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PR8
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Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
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32
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Safety, security and privacy |
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PR9
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Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
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31
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Violations of rules |
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DMA FSSS
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FS1
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Description of policies with specific environmental and social components applied to business lines.
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8-11, 13, 17, 19-25
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Principles of corporate social responsibility, A dialogue with our stakeholders, Integrating CSR into our policy |
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FS2
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Description of procedures for assessing and screening environmental and social risks in business lines for each policy.
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21-25
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Integrating CSR into our policy, Asset management and investment, Climate and renewable energy |
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FS3
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Description of processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions.
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21-23
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Integrating CSR into our policy, Asset management and investment, Robeco: Enhanced engagement |
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FS4
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Description of process(es) for improving staff competency to address environmental and social risks and opportunities.
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13, 21, 45
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CSR in local Rabobanks, Integrating CSR into our policy, CSR and our employees |
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FS5
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Description of interactions with clients/investees/business regarding environmental and social risks and opportunities.
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17, 21-23
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Customer interest groups, Integrating CSR into our policy, Robeco: Enhanced engagement |
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FSSS performance indicators
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FS6
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Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.
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27, AR: 22-54
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Sustainably managed assets in custody |
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FS7
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Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.
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2-3, 25-28
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Sustainable products and services, Rabo Green Bank and climate services |
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FS8
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Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.
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2-3, 25-28
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Sustainable products and services, Rabo Green Bank and climate services |
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FS9
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Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.
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15
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CSR and governance |
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FS10
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Percentage and number of companies held in the institution’s portfolio with which the
reporting organization has interacted on environmental or social issues.
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22-23
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Asset management and investment, Robeco: Enhanced engagement |
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FS11
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Percentage of assets subject to positive and negative environmental or social screening.
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27
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Sustainably managed assets in custody |
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FS12
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Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting.
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22-23
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Asset management and investment, Robeco: Enhanced engagement |
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FSSS performance indicators: social
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FS13
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Access points in low-populated or economically disadvantaged areas by type.
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Acces to private services |
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FS14
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Initiatives to improve access to financial services for disadvantaged people.
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29-30
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Customer satisfaction, Duty of care, Review Committee for new product |
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FSSS DMA product responsibility
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FS15
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Policies for the fair design and sale of financial products and services.
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28-32
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Customer satisfaction, Duty of care, Review Committee for new product |
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FSSS performance indicators: product responsibility
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FS16
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Initiatives to enhance financial literacy by type of beneficiary.
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29-31
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Acces to private services, Customer infromation |
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