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Annual Report

Financial Statements 2012

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Strategy for domestic retail banking

Rabobank is a cooperative that puts the customer’s interests first and treats customers fairly. Customers should be able to come to Rabobank for any mainstream financial products and services.

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Integration of Friesland Bank

The Friesland Bank operations were transferred to Rabobank Group early in 2012. The requirements of banks’ financial buffers have become more stringent because of the financial crisis.

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Responsible banking

In its retail services, Rabobank has identified four themes in relation to responsible and sustainable banking.

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Key promises to Private Banking clients

Rabobank Private Banking’s ambition for the next few years is to further tailor its services to the needs of its clients never losing sight of the more stringent requirements with regard to the duty of care and other rules and regulations.

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Situation on the housing market

The number of housing transactions in the Netherlands continued to drop in 2012 and average selling prices of existing residential properties were down too.

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Transparency in fees and charges

New rules have been in force since 1 January 2013 for advisory services relating to complex financial products such as mortgages, occupational disability insurance, life insurance and pension-related products such as bank savings, and individual and

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Retail clients in financial difficulties

Rabobank wants to be a lifelong personal and financial partner to its customers, for better and for worse.

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Savings

Most Dutch households own sizable assets, but most of them are tied up in their homes and pension rights.

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Investment

Responsible investment is the norm in Rabobank Private Banking’s investment services.

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Trade, industry and services

Stability in SME loans. Support for corporate clients in difficulties. Teamwork and partnerships for businesses owners.

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